Last Updated: April 18, 2026

Your privacy is important to us. This Privacy Policy explains how Novaa Cabs collects, uses, and protects your information when you use our cab booking service.

Information We Collect

When you book a ride or contact us, we may collect:

• Personal information (name, phone number, email address)
• Trip details (pickup location, destination, travel date and time)
• Communication records (WhatsApp messages, call logs used to confirm bookings)
• Usage data when you visit our website (browser type, device information)

How We Use Your Information

We use your information to:

• Confirm and fulfil your cab booking
• Communicate trip details, driver information, and fare estimates
• Respond to your enquiries and provide customer support
• Improve our services and website experience
• Ensure safety and security of our passengers and drivers

Sharing Your Information

We do not sell your personal information. We may share it only in the following cases:

• With the assigned driver to facilitate your trip
• With trusted service partners who assist in operating our platform
• To comply with applicable Indian laws or legal processes
• To protect the rights and safety of our customers and staff

Data Security

We use reasonable security measures to protect your data. Your information is used solely for the purpose of providing our cab service and is not stored beyond what is necessary.

Your Rights

You may:

• Request access to the personal information we hold about you
• Request corrections or deletion of your data
• Opt out of promotional communications

Cookies

Our website may use cookies to improve your browsing experience. You can manage cookie preferences in your browser settings.

Updates to This Policy

This policy may be updated from time to time. Continued use of our service after any update constitutes your acceptance of the revised policy.

Contact Us

For any privacy-related queries, reach us at novaacabschennai@gmail.com or call +91 99942 22640.